OPS
24/7

Terms & Conditions

  1. TERMS OF PAYMENT: Payment for services provided is due upon receipt from third-party vendors. However, at its sole discretion and in writing, the service provider may grant the customer a credit period. If credit is granted and the customer fails to pay all sums due within fourteen (14) days of the invoice or demand, the customer will be charged interest at the rate of 1½% per month (or such lesser rate as may be required by law) or another reasonable and lawful rate of interest specified in writing, accruing from the date the payment was due until it is fully settled.

    1.1. The services listed on this form (the “Services”) are provided by local third-party vendors. The service provider, as an Isle of Man registered company, coordinates these services on behalf of the customer but does not directly perform them.

2.  LIABILITY AND INDEMNITY: In this article, all references to the Customer or any party shall include their employees, servants, agents, lessors, lessees, insurers, and subcontractors.

2.1 In consideration of services to be rendered and as a condition thereof, except in cases of negligence, the Customer shall be solely responsible for all losses or damages, however caused, to itself, its equipment, personnel, passengers, freight, mail, or baggage, or to third parties, arising out of or in any way connected with the rendering of the services pursuant to this document. All warranties of any and every kind, express or implied, relating to the products and services, including without limitation warranties of merchantability or fitness for a particular purpose, are specifically disclaimed. Where services are provided by a party other than a third-party vendor selected at the request of the Customer (“Third Party”), the Customer acknowledges that such services will be applied for on behalf of the Customer. For clarity, the Customer acknowledges that no warranty is made regarding such services or the willingness or ability of the Third Party to provide the requested service, and further acknowledges that there may be business alliances or arrangements in place that could result in discounts, credits, or allowances for the requesting party’s own account.

3. TAX: At all times, the Customer shall promptly pay when due and indemnify and hold harmless the service provider in respect of any taxes of any nature (including but not limited to all present and future goods and services, sales, use, personal property, customs, excise, ad valorem, value added (VAT), turnover, stamp, income, gross receipts, airport use, or other similar taxes, fees, withholdings, imposts, duties, levies, or other charges of any nature or howsoever arising, together with related penalties, fines, or interest thereon) imposed by any government entity or taxing authority in any jurisdiction, based upon or arising out of these Standard Trading Terms & Conditions and the Services provided to the Customer.

4. CONFLICT: In the event 4of a conflict or inconsistency between the provisions of this request for services and any service agreement that may have been executed separately by the customer and the service provider, the provisions of the separate agreement shall prevail.

5. SEVERANCE:  If any provision or part of a provision is deemed illegal, void, invalid, or unenforceable, it will be considered removed and revised by mutual agreement between the parties involved to ensure validity. This, however, will not impact the validity and enforceability of the remaining provisions, which will continue to remain in full force and effect.

6. JURISDICTION AND GOVERNING LAW: This agreement between the parties and any dispute or claim (including contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

Fuel Price Notice

While every effort is made to provide accurate rates, all fuel prices and availability are subject to change. Prices are based on the latest information provided by contracted suppliers at each location for a specific period. They can fluctuate due to exchange rate changes, fuel supply variations, market shifts, or other factors beyond our control. The final invoice will reflect the actual charges billed by the supplier. To qualify for any tax exemptions, it is the operator’s responsibility to provide the necessary Aircraft Operations Certificate or other required documents to the fuel personnel before uplift. However, exemptions cannot be guaranteed until the final invoice is received. Although we will investigate any disputes, we are not liable for any denied exemptions, which would require the client to pay all applicable taxes, duties, and fees. The client must use the provider specified on the fuel release.

If you have any questions or concerns regarding the processing of your personal data, please feel free to contact us at any time via mail at our registered office by email at ceoirfan@falconfss.com or contact +92 333 5570051